Privacy Policy

This Privacy Policy therefore sets out how I obtain, use and protect any personal information you provide to me, whether online, via phone, text, email, in letters or in other correspondence.
This privacy policy explains the following:

  • What information MB Counselling & Psychotherapy Ltd may collect about you;
  • How MB Counselling & Psychotherapy Ltd will use information I collect about you;
  • When MB Counselling & Psychotherapy Ltd may use your details to contact you;
  • Whether MB Counselling & Psychotherapy Ltd will disclose your details to anyone else;
  • Your choices regarding the personal information you provide to me;
  • The use of cookies on the MB Counselling & Psychotherapy Ltd website and how you can exercise your choices in relation to those cookies.

If you would like more information or would like to change the way I communicate with you, please contact me via:

Phone: (+44) 07771974901

Your personal data is protected by UK legislation, specifically the GDPR Regulations 2016, Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) 2003.

  1. What information will MB Counselling & Psychotherapy Ltd collect about me?
    Information may be collected over the telephone, or in person, where you might provide your email address, address, telephone number, date of birth and details about insurance policy numbers including authorisation codes.
  2. How will MB Counselling & Psychotherapy Ltd use the information you collect about me?
    I will use the information I collect about you to process your requests and to keep in touch with you. Examples include:

    • To book and conduct appointments
    • To send invoices and follow up payment
    • Internal record keeping
    • To claim payment from your insurance company, if applicable
  3. Will I be contacted for marketing purposes?
    MB Counselling & Psychotherapy Ltd will not contact you for marketing purposes.
  4. Will MB Counselling & Psychotherapy Ltd share my personal information with anyone else?
    I will only use your information within MB Counselling & Psychotherapy Ltd for the purposes for which it was obtained.Unless I am obliged or permitted by law to do so, and subject to this Clause 4, your Data will not be disclosed to third parties. MB Counselling & Psychotherapy Ltd will not, under any circumstances, share or sell your personal data with any third party for marketing purposes and you will not receive offers from other companies or organisations as a result of giving your details to me.I may need to share your data with third-parties who provide services to MB Counselling & Psychotherapy Ltd.  I will only provide these third parties with the specific information they need to deliver the specific service and ensure that your data is treated with respect and integrity.
  5. How long will MB Counselling & Psychotherapy Ltd keep my personal information?
    I will hold your personal information on our systems for as long as is necessary for the relevant activity. I will, for example, keep a record of your contact details for at least seven years.
  6. What is MB Counselling & Psychotherapy Ltd’s legal basis for processing your information?
    Although in many cases I will seek consent to process your personal data, in some instances I may process your information without consent when legally allowed to do so. This will only be where it is in our legitimate interests to do so and where I am confident that such processing is not likely to prejudice your legitimate interests or rights and freedoms.Where I am processing your personal data on the basis of consent that you have given me, you are entitled to withdraw that consent at any time such that I can no longer rely on it as a basis for continuing to process your personal information.
  7. What is MB Counselling & Psychotherapy Ltd’s policy on allowing me to update, correct or delete my personal information?
    The accuracy of your information is really important to me. I want to ensure that I am able to communicate with you in ways that you are happy with. If you have any questions regarding this privacy policy, wish to change how I communicate with you, or update the information I hold, then please contact me:
    Phone: (+44) 07771974901Under the Data Protection Act you have the right to request a copy of the personal information I hold about you and to have any inaccuracies corrected.Please address requests and questions about this or any other question about this Privacy Policy to MB Counselling & Psychotherapy Ltd.
  8. Cookies Policy - information MB Counselling & Psychotherapy Ltd can in the future collect from your computer or mobile device
    • What is a cookie and why may MB Counselling & Psychotherapy Ltd use them in the future?
      Cookies are small text files on your computer or device. They are made by your web-browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website's server.Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.Like many websites, MB Counselling & Psychotherapy Ltd uses Google Analytics to provide you with a more personalised web service.Google Analytics help me identify which bits of our website people are using, help me do work on those sections of the website to improve the user experience.
    • How can I control my cookie preferences?
      You can change the settings in your web browser to decide whether or not to allow cookies from individual sites.
  9. Changes to our Privacy Policy?
    Our Privacy Policy is reviewed regularly to ensure that it reflects how I use your information. Any changes will be notified to you by updating this policy so please check this Policy to see if any changes have been made that are important to you. Where appropriate, changes will be notified to you by email.